GENERAL TERMS AND CONDITIONS OF SALE

Website: https://www.ebookslibrary-nursingcare.com

Last updated: [08/12/2026]

Article 1 – Identity of the seller

The website www.espaceformation-ide.com, hereinafter referred to as ‘the Website’, is published by:

Trade name: EbooksLibrary-NursingCare

Surname and first name of the business owner: CECCALDI EMMANUEL

Legal status: Micro-entrepreneur / Sole trader

Business address: 13BIS AVENUE ROBERT CLAVE 33600 PESSAC

SIREN or SIRET number: 94822634500015

Intra-Community VAT number: “VAT not applicable, Article 293 B of the General Tax Code”]

Email address: emmanuel.ceccaldi@gmail.com

Hereinafter referred to as “the Seller”.

Article 2 – Purpose of the General Terms and Conditions of Sale

These general terms and conditions of sale, hereinafter referred to as ‘GTC’, set out the rights and obligations of the Seller and of any person making a purchase on the Website, hereinafter referred to as ‘the Customer’.

They apply to the sale of e-books, guides, teaching materials, practical guides and other downloadable documents, mainly offered in PDF format.

The products sold on the Website are primarily intended for nurses, nursing students and other professionals or learners in the healthcare sector.

Any order placed on the Website implies full, complete and unreserved acceptance of these GTC.

The Customer acknowledges that they have read the GTC before confirming their order. Confirmation of the order constitutes acceptance of the GTC in force on the date of purchase.

Article 3 – Characteristics of digital products

The key characteristics of each product are set out on its product page, in particular:

· its title;

· its content or table of contents;

· its digital format;

· its price;

· its target audience;

· any technical conditions of use;

· the terms and conditions for downloading or accessing the product.

The photographs, covers, illustrations, previews and presentations appearing on the Website are provided for illustrative purposes only. They do not constitute a contractual commitment where they do not alter the essential characteristics of the product.

The Customer must check, before placing an order, that the product meets their professional, educational and technical requirements.

The content sold on the Website is intended for information, training or revision purposes. It does not replace official texts, internal protocols, professional recommendations, medical advice, regulatory training or clinical decisions tailored to each patient.

The Customer remains solely responsible for the use they make of the information contained in the digital products.

Article 4 – Target Audience

The products are primarily intended for customers acting within the scope of their professional activity, in particular nursing professionals.

The professional Customer acknowledges that they are placing an order for the purposes of their business, their professional training or to update their knowledge.

Where, exceptionally, a person purchases a product for exclusively personal purposes and unrelated to their professional activity, the mandatory provisions of the Consumer Code that may apply to them remain reserved.

Article 5 – Order

The Customer selects the product they wish to purchase and follows the various steps of the ordering process.

Before final confirmation, it is their responsibility to check:

· the selected product;

· its price;

· their email address;

· their billing details;

· any options selected.

The Customer must provide accurate, complete and up-to-date information. The Seller shall not be held liable for any failure to deliver the product resulting from an error in the email address or in the information provided by the Customer.

To finalise their order, the Customer must:

1. review the order summary;

2. accept these Terms and Conditions by ticking the box provided for this purpose;

3. acknowledge that the order entails an obligation to pay;

4. proceed with online payment.

The order is considered final once payment has been validated by the payment service provider.

The Seller reserves the right to refuse or cancel an order in the event of suspected fraud, a payment incident, misuse of the Website or a previous unresolved dispute with the Customer.

Article 6 – Prices

Prices are quoted in euros.

They are displayed:

· including all taxes, where VAT is applicable;

or

· exclusive of VAT where the Seller is exempt from VAT, with the statement: ‘VAT not applicable, Article 293 B of the General Tax Code’.

The applicable price is that displayed on the Website at the time the order is confirmed.

The Seller reserves the right to amend its prices at any time. Any price change shall not apply to orders that have already been confirmed and paid for.

No delivery charges are invoiced, as the products are supplied exclusively in digital form.

Any costs relating to the internet connection, computer equipment, printing or use of the file shall be borne by the Customer.

Article 7 – Payment

Payment is due in full at the time of ordering.

Payment is made using the payment methods offered on the Website, in particular:

· credit card;

· [PayPal];

· [Stripe];

· [other payment method].

Payment is processed by an independent secure payment service provider.

The Seller does not have direct access to the Customer’s confidential banking details.

The order will only be fulfilled once payment has been confirmed. In the event of a refusal, failure or cancellation of payment, the order will not be fulfilled.

An invoice or payment confirmation may be sent to the Customer by email or made available in their personal account, where such an account exists.

Article 8 – Delivery and Download

As the products are digital, no physical delivery is made.

Once payment has been confirmed, the product is made available to the Customer:

· via a download link sent to the email address provided when placing the order;

· on a confirmation page;

· or in the Customer’s personal account, where this feature is available.

Unless otherwise stated on the sales page, access is normally granted immediately after payment has been confirmed.

The Customer should check their junk mail or ‘spam’ folder if they do not receive the message containing the download link.

In the event of any difficulties, they may contact the Seller at the following address: contact@ebookslibrary-nursingcare.com

The Customer is advised to download and save the file as soon as it is received. The Seller does not guarantee that the download link will remain accessible indefinitely.

The download link is for personal use only. It must not be forwarded, published, shared or made available to any third party.

Article 9 – Technical requirements

The Customer must have equipment and software compatible with the format of the purchased file.

Products are generally supplied in PDF format and require software capable of reading this type of document.

Before placing an order, the Customer must ensure that they have, in particular:

· a device connected to the internet;

· a valid email address;

· a recent web browser;

· software capable of opening PDF files;

· sufficient storage space.

The Seller shall not be held liable for any inability to use the product due to the Customer’s equipment, software, internet connection or the device’s lack of compatibility.

Article 10 – Right of withdrawal

10.1 Customer acting in a professional capacity

Where the Customer is acting for the purposes of their professional activity, they do not, in principle, benefit from the right of withdrawal applicable to consumers for distance contracts.

The order therefore becomes firm and final following confirmation of payment and the provision of the digital product, subject to any mandatory legal provisions that may apply.

10.2 Customers acting as consumers

Where a Customer acts as a consumer, they are, in principle, entitled to a statutory withdrawal period of fourteen days for distance contracts.

However, in accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised in respect of the supply of digital content without a physical medium.

Where these conditions are met and the download or access to the file has commenced, no request for withdrawal may be accepted.

Article 11 – Refund Policy

Due to the digital nature of the products and their immediate availability, orders are neither exchangeable nor refundable once the download or access to the content has commenced, unless otherwise required by mandatory legal provisions.

However, a refund or a replacement may be considered where:

· the file is manifestly defective;

· the file received does not correspond to the product ordered;

· the download is technically impossible due to a malfunction directly attributable to the Website;

· the same product has been charged for multiple times as a result of a technical error.

The Customer must report the problem to contact@ebookslibrary-nursingcare.com, stating:

· their name;

· the email address used for the order;

· the date of purchase;

· the product concerned;

· their order number;

· a detailed description of the problem;

· and, if necessary, a screenshot.

Depending on the situation, the Seller may offer a new download link, a corrected file or a refund.

An error in the order, a change of mind, failure to read the product description or incompatibility with non-compliant equipment does not automatically entitle the Customer to a refund.

Article 12 – Licence of Use

The purchase of a digital product does not entail any transfer to the Customer of the intellectual property rights attached to that product.

The Customer is granted only a personal, non-exclusive, non-assignable and non-transferable right to use the purchased file.

Unless otherwise authorised in writing by the Seller, the Customer may:

· download the file for their personal or individual professional use;

· view it on their own devices;

· print one copy for their personal or individual professional use.

In particular, the following are prohibited:

· sharing the file with colleagues, students, employees, institutions or third parties;

· forwarding the download link;

· sending the file by email or instant messaging;

· publishing the file on the internet, a social media platform, an intranet or a file-sharing platform;

· reselling, renting out, transferring or distributing the product;

· reproduce the product, in whole or in part, for commercial purposes;

· modify the product in order to present it as one’s own creation;

· remove or obscure copyright, trademark or ownership notices;

· incorporate the content into a training programme, book, course or commercial material without written authorisation.

The purchase of an individual licence does not permit collective use within a healthcare establishment, a training institute, a company, an association or a team.

For any collective or institutional use, the Customer must request authorisation or a specific licence at the following address: contact@ebookslibrary-nursingcare.com

Article 13 – Intellectual Property

The entire Website and the products offered on it, including texts, books, fact sheets, tables, illustrations, covers, trademarks, logos, photographs, layouts and graphic elements, are protected by intellectual property law.

These elements remain the exclusive property of their respective authors or rights holders.

Any unauthorised reproduction, representation, adaptation, distribution or use, whether in whole or in part, is prohibited.

Any unauthorised use may result in the suspension of access to the product, as well as legal proceedings or claims for damages.

Article 14 – Updating of content

The Seller takes particular care in drafting and updating the products.

However, medical knowledge, professional recommendations, legislation, protocols and healthcare practices may change.

The Customer must always verify important information against official and up-to-date sources before applying it in their professional practice.

Unless otherwise stated, the purchase of a product does not automatically entitle the Customer to future updates, new editions or enhanced versions.

A substantially modified new version may be sold separately.

Article 15 – Liability

The Seller is obliged to supply the product described on the Website and to grant access to it in accordance with the terms set out in these GTC.

The Seller shall not be held liable in the event of:

· incorrect use of the product;

· misinterpretation of the information;

· a clinical or professional decision taken solely on the basis of the product;

· failure to comply with official recommendations or applicable protocols;

· incompatibility with the Customer’s equipment;

· failure of the internet network or the Customer’s hardware;

· loss of the file after it has been downloaded;

· provision of an incorrect email address;

· unauthorised sharing of the file or download link;

· force majeure or an event reasonably beyond its control.

The products offered are intended for informational, educational or professional purposes. They do not constitute a diagnosis, a medical prescription or personalised advice regarding the management of a patient.

The business Customer remains responsible for their actions, decisions and compliance with their ethical, professional and regulatory obligations.

Where the Seller is liable to a business Customer, any compensation that may be due is limited to the amount (excluding VAT) actually paid for the product in question, except in cases of gross negligence, wilful misconduct, personal injury or where otherwise provided for by law.

Article 16 – Availability of the Website

The Seller shall take all reasonable steps necessary to ensure access to the Website and the products.

The Website may, however, be temporarily unavailable, in particular due to:

· maintenance work;

· an update;

· a technical fault;

· an issue affecting the web host or payment service provider;

· a force majeure event.

A temporary interruption to the Website does not give rise to any entitlement to compensation where it does not permanently prevent the Customer from receiving the product purchased.

Article 17 – Personal Data

The personal data collected when placing an order is used to:

· process and fulfil the order;

· deliver the product;

· manage invoicing;

· respond to the Customer’s enquiries;

· prevent fraud;

· comply with the Seller’s accounting, tax and legal obligations.

The detailed terms and conditions governing the processing of personal data are set out in the privacy policy available on the Website.

The Customer is entitled to the rights provided for by the applicable regulations on the protection of personal data.

Article 18 – Evidence and archiving

The computerised records kept by the Seller and its service providers under reasonable security conditions constitute evidence of orders, payments, communications and downloads between the parties.

The Customer is advised to retain:

· the order confirmation;

· proof of payment;

· the invoice;

· the email containing the download link;

· a copy of the Terms and Conditions accepted at the time of ordering.

Article 19 – Customer Service and Complaints

For any queries or complaints, the Customer may contact the Seller:

By email: contact@ebookslibrary-nursingcare.com

Any complaint must include sufficient information to enable it to be dealt with, in particular the Customer’s identity, their order number and the precise nature of their request.

The Seller will endeavour to respond within a reasonable timeframe.

Article 20 – Consumer Mediation

This article applies only where the Customer is a consumer.

In the event of a dispute, the Customer must first submit a written complaint to the Seller in order to seek an amicable resolution.

If no amicable resolution can be reached, the Customer, as a consumer, may refer the matter free of charge to the consumer ombudsman responsible for the Seller:

Name of the ombudsman: [name of the chosen ombudsman]

Address: [address of the ombudsman]

Website: [website address of the ombudsman]

The Seller must be registered with a consumer ombudsman before including its contact details in these T&Cs.

Consumer mediation does not apply to disputes between two businesses.

Article 21 – Force majeure

Neither party shall be held liable for a breach of its obligations where such breach results from an event of force majeure recognised by French law and case law.

The party concerned must inform the other party as soon as possible and take reasonable measures to limit the consequences of such an event.

Article 22 – Partial invalidity

If any provision of these T&Cs is declared null and void, unlawful or unenforceable, the remaining provisions shall remain in force.

The provision in question shall be replaced, as far as possible, by a valid provision that most closely approximates its original purpose.

Article 23 – Amendments to the T&Cs

The Seller reserves the right to amend these T&Cs at any time to take account, in particular, of changes to its business, its products, its technical tools or the regulations.

The applicable T&Cs are those accepted by the Customer at the time of placing their order.

Subsequent amendments shall not apply retrospectively to orders already concluded.

Article 24 – Governing Law and Dispute Resolution

These T&Cs are governed by French law.

The parties undertake to seek an amicable solution before initiating any legal proceedings.

Where the Customer is acting as a consumer, they may bring the matter before the competent courts in accordance with the applicable legal rules.

Where the Customer acts as a business, any dispute relating to the formation, interpretation, performance or termination of the contract shall fall within the jurisdiction of the courts with territorial jurisdiction in accordance with the applicable rules of procedure.

Where the law permits a jurisdiction clause between businesses, the following wording may be used following legal validation:

‘Any dispute between traders relating to these General Terms and Conditions of Sale shall fall within the exclusive jurisdiction of the court in whose jurisdiction the Seller’s registered office is situated, including in the event of multiple defendants or third-party proceedings.’

Article 25 – Customer’s Acceptance

By confirming their order, the Customer acknowledges:

· that they have familiarised themselves with the essential characteristics of the product;

· that they have verified that the product meets their needs;

· that they have read and accepted these General Terms and Conditions;

· that they are aware of the digital nature of the product;

· that they are aware of the terms and conditions of download and use;

· that they undertake to respect the intellectual property rights attached to the product;

· that they understand that confirmation of the order entails an obligation to pay.